1. What Is the Click and Collect Market?
The Click and Collect Market covers omnichannel retail service enabling consumer to purchase online and collect from store, locker, or designated pickup point at consumer-chosen time avoiding home delivery wait and failed delivery charge. Retailer and grocery chain invest in click and collect for store footfall, delivery cost reduction, and omnichannel integration advantage over pure e-commerce competitor. The market spans store counter pickup, curbside vehicle pickup, automated parcel locker in-store, third-party carrier pickup point, and drive-through retail collection.
2. Click and Collect Market Size & Forecast
3. Emerging Technologies
- Curbside auto-identification recognizing customer vehicle for automated bring-out without app check-in.
- PUDO parcel locker enabling 24-hour unattended collection without store staffing requirement.
- AI slot reservation managing click and collect pickup time for smooth throughput without congestion.
- Real-time store inventory API enabling consumer to confirm item availability before placing click and collect order.
Comparable technologies are influencing adjacent market segments in similar ways. Read more in our Last Mile Delivery Market.
4. Key Market Opportunity
Grocery curbside creates the most commercially active investment through online convenience without delivery fee. Third-party PUDO network creates the most commercially inclusive click and collect for online-only retailer. Curbside auto-identification creates the most frictionless consumer experience through zero-action vehicle recognition.
5. Top Companies in the Click and Collect Market
The following organisations hold leading positions in the Click and Collect Market. The full report provides revenue share, SWOT analysis, and competitive benchmarking for each player.
- Walmart (Pickup)
- Kroger (Drive-Up)
- Target (Drive Up)
- Tesco Click and Collect
- InPost (Parcel Locker)
- Amazon (Locker)
- DHL Parcel (ServicePoint)
- Hatch Lockers
- bpost (Network)
- PostNL (Pick-Up)
6. Market Segmentation
The Click and Collect Market is analysed across 3 segmentation dimensions. Revenue data, growth rates, and competitive intensity by sub-segment are available in the full report.
| Segmentation | Sub-Segments |
|---|---|
| By Fulfillment Model | Store Counter Pickup from Back Room Curbside and Drive-Through Vehicle Pickup In-Store Automated Parcel Locker Third-Party Carrier Pickup Point PUDO Buy Online Return In-Store BORIS |
| By Retail Sector | Grocery and Food Retail Apparel and Fashion Electronics and Appliance DIY and Home Improvement Pharmacy and Healthcare |
| By Geography | North America Europe Asia Pacific Latin America Middle East and Africa |
7. Key Market Trends (2026–2034)
Three major forces are shaping the Click and Collect Market trajectory over the forecast period:
Grocery click and collect acceleration is the most commercially active click and collect market development as Kroger, Walmart, and Tesco expanding drive-through and curbside grocery collection providing fresh food shopping without wait creating systematic consumer adoption for weekly grocery shop eliminating delivery fee while retaining online ordering convenience are creating systematic store infrastructure investment in click-and-collect fulfillment area.The curbside grocery creating online convenience without delivery fee is the most commercially consumer-friendly click and collect format. Walmart curbside at 3,500 stores and Kroger Drive-Up demonstrating systematic investment scale. The grocery click and collect creating store infrastructure investment is the most commercially active market driver.
Third-party pickup point network is creating click and collect market extension as carrier parcel locker, newsagent PUDO point, convenience store carrier collection, and Amazon Locker Hub creating alternative pickup point beyond retailer own store enabling online retailer without physical store to offer click-and-collect convenience through third-party network are creating systematic PUDO network investment.The third-party PUDO creating collection network for any online retailer is the most commercially inclusive click and collect development. DHL ServicePoint, InPost parcel locker, and Amazon Locker creating PUDO network demonstrate commercial scale. The PUDO network creating collection for online-only retailer is the most commercially expansive development.
Curbside auto-identification system recognizing arriving customer vehicle for zero-contact automated bring-out.PUDO parcel locker enabling 24-hour unattended collection without store staffing cost. AI click and collect slot reservation managing pickup time and staffing for smooth throughput without queue. Omnichannel inventory visible in real-time to consumer for accurate in-store availability confirmation before purchase.
For related market intelligence, see the Reverse Logistics Market.
8. Segmental Analysis
By fulfillment model, the curbside and drive-through vehicle pickup segment dominated the Click and Collect Market in 2025, as curbside representing the most consumer-preferred and most widely deployed click and collect format for grocery and retail sustains the largest revenue contribution globally.
By retail sector, the grocery and food retail segment is projected to register the highest CAGR in the Click and Collect Market through 2034, as grocery curbside pickup creating systematic infrastructure investment drives the fastest-growing click and collect retail sector.
9. Regional Analysis
Regional demand patterns across the Click and Collect Market reflect differences in regulation, technological maturity, and capital investment.
Largest Market Share
Europe dominated the Click and Collect Market in 2025, accounting for around 36 percent of global revenue. The region's InPost parcel locker network, DHL ServicePoint, and grocery click and collect through Tesco and Carrefour combined with high urban density creating PUDO point viability creates the dominant regional market. European parcel locker and PUDO creating systematic click and collect infrastructure sustains regional market leadership. Moreover, European grocery click and collect creates systematic regional store investment.
Highest CAGR Region
North America is projected to register the highest CAGR in the Click and Collect Market through 2034. The United States click and collect growth through Walmart and Target curbside expansion combined with Amazon Locker and grocery drive-through creates substantial regional development. U.S. grocery curbside systematic investment creates regional market activity. Moreover, U.S. third-party locker creates systematic regional PUDO development.
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Frequently Asked Questions
The Click and Collect Market was valued at USD 12.47 Bn in 2025 and is projected to reach USD 43.20 Bn by 2034, growing at a CAGR of 14.8% over the 2026–2034 forecast period.
The Click and Collect Market is projected to grow at a CAGR of 14.8% from 2026 to 2034.
Europe dominated the Click and Collect Market in 2025, accounting for around 36 percent of global revenue.
The leading companies in the Click and Collect Market include Walmart (Pickup), Kroger (Drive-Up), Target (Drive Up), Tesco Click and Collect, InPost (Parcel Locker), Amazon (Locker), DHL Parcel (ServicePoint), Hatch Lockers, bpost (Network), PostNL (Pick-Up).
Grocery click and collect acceleration is the most commercially active click and collect market development as kroger, walmart, and tesco expanding drive-through and curbside grocery collection providing fresh food shopping without wait creating systematic consumer adoption for weekly grocery shop eliminating delivery fee while retaining online ordering convenience are creating systematic store infrastructure investment in click-and-collect fulfillment area.
By fulfillment model, the curbside and drive-through vehicle pickup segment dominated the Click and Collect Market in 2025, as curbside representing the most consumer-preferred and most widely deployed click and collect format for grocery and retail sustains the largest revenue contribution globally.
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